Frequently asked questions
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Q: Can I use my own packing materials, boxes and clothes for padding my stuff?
A: Well, this is up to you but you should consider doing the packing as well. We execute our packing services with packaging materials that are sourced from popular suppliers and come with a quality guarantee. Also, we cannot be held responsible for damaged items during transportation if old boxes and improvised materials have been used to pack your load.
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Q: Does the packing service come with full insurance?
A: Absolutely. Your load will be fully insured during the loading, transportation and unloading process if it has been packed by us. The insurance is very beneficial in terms of moving costs if anything gets damaged. During a move, the standard “goods in transit” insurance applies. However, higher insurance can be arranged if you specify in advance
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Q: How long before the moving day would the packing service take place?
A: This will depend on the size of your property. We prefer to have enough time to react to unanticipated events during the preparation stage of your relocation. With small moves, however, the packing can be easily done on the same day as the loading. The same applies to overnight removals.
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Q: So, I need to book the packing service at the same time as ordering the removals boxes?
A: If you want us to pack your stuff, we will include the moving boxes delivery in your quote. You can always book a packing service later if you haven’t done so when scheduling your removals service or boxes delivery with us.
